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Sea to Summit - Europe
General

General

General FAQs

ABOUT SEA TO SUMMIT & ANNOUNCEMENTS

HOW DO I UNSUBSCRIBE FROM YOUR EMAIL LIST?

DON'T SEE THE ANSWER TO YOUR QUESTION?

WHAT IS THE MEANING BEHIND THE NAME SEA TO SUMMIT?

WHERE ARE YOU BASED OUT OF?

WHERE ARE YOUR PRODUCTS MADE?

HOW DO I FIND SEA TO SUMMIT PRODUCTS NEAR ME?

Products

TIPS & HOW-TO GUIDES

Sleeping bag liners

Do the products contain any substances of very high concern (svhcs)?

Returns

QUICK & EASY RETURNS

CAN I RETURN A USED ITEM?

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND FOR MY RETURN? THE TRACKING NUMBER SHOWS NO MOVEMENT. WHAT’S GOING ON?

HOW DO I START A RETURN?

WHY ARE THERE NO EXCHANGES?

IN WHAT CONDITION MUST I RETURN THE PRODUCT?

Orders & Shipping FAQs

Shipping information

I FORGOT TO USE MY DISCOUNT CODE, CAN I APPLY THAT TO MY ORDER?

WHAT IS YOUR WARRANTY POLICY?

I PLACED MORE THAN 1 ORDER. CAN I COMBINE SHIPMENTS?

THE TRACING NUMBER I RECEIVED SAYS THAT MY ORDER HAS BEEN DELIVERED BUT I´M NOT ABLE TO LOCATE IT. WHAT SHOULD I DO?

CAN I USE A DISCOUNT CODE AND OPT INTO A PROMOTION?

I RECEIVED A SHIPPING NOTIFICATION BUT THE TRACKING NUMBER SHOWS NO MOVEMENT. WHAT’S GOING ON?

Warranty FAQs

ALL ABOUT WARRANTY

HOW CAN I EXPEDITE MY WARRANTY CLAIM?

WHAT ISN’T COVERED?

MY NEW PRODUCT ISN'T QUITE WHAT I WAS HOPING FOR, CAN I SUBMIT A WARRANTY CLAIM TO EXCHANGE IT FOR A DIFFERENT PRODUCT?

WHAT IS THE SEA TO SUMMIT WARRANTY POLICY?

IF I HAVE A DISCONTINUED ITEM, CAN I STILL SUBMIT A WARRANTY CLAIM FOR IT?

IF I BOUGHT MY GEAR SECOND-HAND, CAN I WARRANTY IT?

Type your question here...

G'DAY, HOW CAN WE HELP YOU?