HOW DO I START A RETURN? HOW DO I START A RETURN?

HOW DO I START A RETURN?

If you're located in Germany, you can start a return by using the return form that lays inside your shipping box and do as follows:

1. Pack the items you want to return as you received them.

2. Create an return label using the link provided on the return slip.

3. Fill out the provided return slip and place it in the package.

4. Securely close the shipping package.

5. Stick the return label to the outside or use the digital QR-Code.

6. Cover or remove any old shipping labels.

7. Give the package to the carrier identified on the label.

As soon as we receive the package, we will check the return and transfer the amount back to you within 10 days.

Customers outside Germany, should follow the instructions provided as well but need to cover the return costs by themselves.