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Contact us for any product or order related enquires using the form below, our Customer Service team is here to help. For any warranty related issues or questions, please submit here via the Warranty form.
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Warranty Policy
Sea to Summit designs and builds gear that is meant to be put to the test, wherever your adventures take you. We guarantee our products against defects in materials or workmanship for the lifetime of the product.
OUR GUARANTEE
The Sea to Summit Guarantee is our promise to guarantee our products against manufacturing defects in materials or workmanship for the lifetime of the product. We choose the highest quality materials, build to the most exacting manufacturing standards, and rigorously test our products so we can deliver on this promise.
We offer this lifetime warranty to the original owner, with proof of purchase from an authorised Sea to Summit reseller, for the intended life of the product under normal use. The only exception to the Sea to Summit Guarantee is for products which are intended for use in situations which result in higher rates of wear and tear, which is why they have a limited warranty duration. In these cases, the duration of the warranty is clearly marked on the packaging and on our website.
Our warranty policy provides you with benefits in addition to the rights you have at law, including under the Australian Consumer Law because your satisfaction is very important to us. If you encounter a manufacturing defect in materials or workmanship with any Product purchased through our website then subject to an assessment by us, you may be entitled to a repair, replacement product, exchange or refund of the purchase price.
You can also return an item purchased on this website for assessment if you believe it is defective, faulty or not fit for the purpose advertised.
WHAT IS NOT COVERED BY THE SEA TO SUMMIT GUARANTEE?
The Sea to Summit Lifetime Guarantee does not cover damage caused by normal wear and tear, misuse, excessive use, accidental damage, alteration or modifications to the Product, combat damage, improper care or cleaning, neglect, non-standard usage, or negligence.
In addition, our warranty does not cover damage to personal items stored in or used in conjunction with our products. Warranty decisions are the discretion of the Warranty and Returns Department. Except in jurisdictions where the exclusion or limitation of incidental or consequential damage is not allowed, then Sea to Summit will not, under any circumstances, be liable for any direct, indirect, special or consequential damages resulting from a warranty claim, and in no event will Sea to Summit’s aggregate liability exceed the price paid for the product.
CONSUMER GUARANTEES
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These are called “Consumer Guarantees” and cannot be excluded. Consumer Guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.
If you have a Product with a major problem (for example, it is unsafe, is significantly different from the sample or description), then you are entitled to a refund or replacement if the problem is a major problem. If it is a minor problem, then we can offer you a free repair within a reasonable time.
Where an item is damaged through misuse, neglect or abnormal use, we will not provide a refund, exchange or repair.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
HOW TO MAKE A WARRANTY CLAIM
Product purchased from this website
If you purchased your Sea to Summit Product from this website, please follow the steps below:
1. Please complete and submit the Warranty Claim Request Form before returning the Product to us.
2. Ensure that you provide your original proof of purchase. Claims that are not submitted with the original proof of purchase may not be covered by the product warranty unless we are required to do so under the Australian Consumer Law.
3. If we request that you send us your Product (at your own cost) for assessment, please ensure that the Warranty Claim Request Form is completed first.
4. All goods returned for assessment under our Warranty Policy must be clean and dry.
5. If required under the Australian Consumer Law, we will refund you the cost of the postage to you provided that you submit a receipt for that postage cost.
Product purchased from a Sea to Summit stockist (in store or online)
If you purchased your Sea to Summit product from one of our stockists, please contact this stockist in the first instance. As an authorised Sea to Summit reseller, they should have the technical knowledge and general experience to assist you with your warranty claim.
WARRANTY PROCESSING TIME
We may need to assess your product to determine whether a repair, replacement or refund is appropriate. We are not liable for any returned item that is lost in transit. We recommend that Products be returned using a trackable method to confirm receipt of delivery. We do not refund or cover the cost of return postage on warranty claims unless obliged under the Australian Consumer Law.
Warranty Claim Request
Extended Warranty
In case of defects in material or title in SEA TO SUMMIT’s products, the Customer is entitled to statutory warranty rights. These statutory warranty rights include, a right to repair or replacement of a product, a right to reduce the purchase price, a right to cancel the contract or a right to be reimbursed for damages. The statutory warranty period is two years starting from delivery of the product.
HOW TO MAKE A WARRANTY CLAIM
Product purchased from an authorised SEA TO SUMMIT retailer (in store or online)
Our authorised outdoor retailers are our competent partners and your first point of contact. They can handle any request as quickly as possible. Please contact the retailer and follow their relevant procedures. As a rule, a purchase receipt is a prerequisite to make a warranty claim. If there are unexpected complications, you can of course contact us and describe your complaint via the complaint form.
Product purchased from this website
If you purchased your SEA TO SUMMIT product from this website, please follow the steps below:
- Please complete and submit the Warranty Claim Request Form below before returning the product to us.
- Ensure that you provide an original proof of purchase. Claims that are not submitted with the original proof of purchase may not be covered by your warranty rights.
- All products returned for assessment under a warranty claim must be clean and dry.
- Please use a trackable shipment method for returns to us.
WARRANTY CLAIM REQUEST FORM
Contact Us
Have a question for our team?
Contact us using the form below, our Customer Service team is here to help.
Retailer Application
Thank you for your interest in becoming a authorised Sea to Summit Retailer. Please fill out the form below so we can get your information into our system. Our team will contact you in a timely manner.
B2B-Retailer Warranty Request
Are you an authorized Sea to Summit EMEA B2B-retailer and want to submit a warranty claim?
Please fill out the form below and we will get back to you within 7 working days.
Note: If you are an end customer and would like to submit a warranty claim, please click here.
Product Safety
VOLUNTARY RECALL - Sea to Summit ALPHA AND SIGMA POTS (SOLD INDIVIDUALLY AND AS PART OF SETS)
Pot Identification Guide
Latch Replacement Request Form
Replacement Latch Video Instructions
FAQs
Sea to Summit is issuing a voluntary recall of the Alpha and Sigma pots with a black Nylon latch (see images below of the product affected by this recall).
Name of Product:
There are two products affected by this voluntary recall. The Alpha Pot and the Sigma Pot (sold individually and as part of cook sets or pot sets).
Hazard:
If the latch disengages, the pot may become unstable and pose a burn or scald hazard.
Remedy:
Consumers should immediately stop using the Alpha/Sigma pots with the black Nylon latch. To assist you in identifying whether you have a product affected by this recall, please follow the steps below. If you have an affected product, please retain your product and contact Sea to Summit for a free replacement latch.
AFFECTED PRODUCTS
This important recall and corrective action affects the following:
| ALPHA POT: Likely to be sold from January 2019 to November 2020 with a black Nylon latch (which does not have a screw in the latch). |  |
| SIGMA POT: Likely to be sold from January 2019 to November 2020 with a black Nylon latch (which does not have a screw in the latch). |  |
To identify whether your product is subject to this voluntary recall, please see below.
If you have any Alpha or Sigma Pot with the black Nylon latch (which does not have a screw in the latch), please complete the form below.
POT IDENTIFICATION GUIDE
Only the Alpha and Sigma pots with the black Nylon latch without a screw are subject to the recall.
STEP ONE: Identify you pot
To identify if your pot falls within the scope of this recall please compare the latch on your product to the images shown below.
The black Nylon latch within the scope of this voluntary recall is illustrated below:
|
Nylon latch closed |
Nylon latch open |
If you have a pot with a latch that looks like either of the below images, your pot is NOT affected by this recall and you can continue to use your pot as normal:
 |
 |
 |
 |
STEP TWO: Latch replacement
If your pot has a black Nylon latch without a screw, please complete the form below and we will send you a replacement latch with simple to follow instructions. You can also scroll below to find our instructional video.
LATCH REPLACEMENT VIDEO INSTRUCTIONS
For step-by-step instructions on how to change the latch on your pot, please watch the video below. You will also find a simple set of printed instructions included in the latch replacement kit.
FAQS
Important Questions and Answers Regarding the Voluntary Recall of the Alpha and Sigma Pots with the black Nylon latch
What is Sea to Summit’s announcement concerning the Alpha and Sigma Pots about?
Sea to Summit places a high priority on consumer safety. Sea to Summit voluntarily recalled the Alpha and Sigma Pots with the black Nylon latch. Consumers should immediately stop using the affected products and contact Sea to Summit for a replacement latch.
Which Sea to Summit product are affected by the recall?
Only the Alpha and Sigma pots with the black Nylon latch which does NOT contain a screw as shown above (sold individually and as part of pot sets and cook sets) are subject to the recall. Please see photos and descriptions above to assist you in identifying whether you have an affected product.
Why has Sea to Summit implemented a recall on the Alpha and Sigma Pots with the black Nylon latch?
To prevent possible injuries to our customers, Sea to Summit has elected to implement this voluntary recall. Consumers should immediately stop using the affected products and contact Sea to Summit for a replacement latch.
What is the problem with the Alpha and Sigma Pots with the black Nylon latch?
Sea to Summit is conducting this voluntary recall because Sea to Summit became aware that under certain conditions, the black Nylon latch may open, which may render the pot unusable for cooking and present a hazard. The black Nylon latch is intended as a secondary reinforcement to keep the handle in its locked position. When the black Nylon latch opens, it has the potential to present an injury hazard when pouring from the pot. Specifically, the black Nylon latch may open when pouring to the right using your left hand.
Can I fix the problem?
Yes. Please contact Sea to Summit using the form above. Sea to Summit will send you a replacement latch (at no cost to you) with a set of simple instructions. This is the most efficient way of resolving the problem so that you are safe and can use the pot on your next trip.
What should I do if I purchased products subject to this recall from an online retailer?
The recall procedure is the same for products purchased online, from retailers, or directly from Sea to Summit. Please contact Sea to Summit using the form above or via the email and phone contacts provided below. We will send you a replacement latch (at no cost to you) with a set of simple instructions. This is the most efficient way of resolving the problem so that you are safe and can use the pot on your next trip.
My pot with a black Nylon latch appears to be working fine. Can I continue to use it?
Even though your product may appear to be safe, the black Nylon latch may still open under certain conditions, which may render the pots unusable for cooking and present an injury hazard when pouring from the pot. Please contact Sea to Summit using the above form or via the email and phone contacts provided below.
What could happen if I don’t replace the black Nylon latch and continue using the Alpha/Sigma pots?
The handle may not lock securely to the body of the pot making it unusable for cooking and present an injury hazard when pouring from the pot. Consumers should immediately stop using the affected pots and contact Sea to Summit for a replacement latch.
What if my Alpha/Sigma pot has a different latch?
If your Alpha/Sigma pot has a different latch to the black Nylon latch shown above, you can continue to use your Alpha/Sigma pot. Please see above photos to differentiate between the different latches used on the Alpha/Sigma pots.
What is the difference between the replacement latch and the black Nylon latch?
The replacement latch wraps around the handle and is affixed with a screw. It has also been designed to provide a tighter fit around the handle to keep the handle in the locked “open” position. The replacement latch is also used on the most recent range of the Alpha and Sigma pots.
I have replaced my latch but it feels harder to close – why?
The replacement latch has been designed for a tighter fit around the handle to keep the handle in the locked “open” position. It may feel tighter to open and close but that has been designed to keep you safe when you are cooking in the field.
I need more help!
If you have any further questions or require any assistance, please contact our local team at productsafety@seatosummit.de.