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Warranty Policy
Sea to Summit designs and builds gear that is meant to be put to the test, wherever your adventures take you. We guarantee our products against defects in materials or workmanship for the lifetime of the product.
OUR GUARANTEE
The Sea to Summit Guarantee is our promise to guarantee our products against manufacturing defects in materials or workmanship for the lifetime of the product. We choose the highest quality materials, build to the most exacting manufacturing standards, and rigorously test our products so we can deliver on this promise.
We offer this lifetime warranty to the original owner, with proof of purchase from an authorised Sea to Summit reseller, for the intended life of the product under normal use. The only exception to the Sea to Summit Guarantee is for products which are intended for use in situations which result in higher rates of wear and tear, which is why they have a limited warranty duration. In these cases, the duration of the warranty is clearly marked on the packaging and on our website.
Our warranty policy provides you with benefits in addition to the rights you have at law, including under the Australian Consumer Law because your satisfaction is very important to us. If you encounter a manufacturing defect in materials or workmanship with any Product purchased through our website then subject to an assessment by us, you may be entitled to a repair, replacement product, exchange or refund of the purchase price.
You can also return an item purchased on this website for assessment if you believe it is defective, faulty or not fit for the purpose advertised.
WHAT IS NOT COVERED BY THE SEA TO SUMMIT GUARANTEE?
The Sea to Summit Lifetime Guarantee does not cover damage caused by normal wear and tear, misuse, excessive use, accidental damage, alteration or modifications to the Product, combat damage, improper care or cleaning, neglect, non-standard usage, or negligence.
In addition, our warranty does not cover damage to personal items stored in or used in conjunction with our products. Warranty decisions are the discretion of the Warranty and Returns Department. Except in jurisdictions where the exclusion or limitation of incidental or consequential damage is not allowed, then Sea to Summit will not, under any circumstances, be liable for any direct, indirect, special or consequential damages resulting from a warranty claim, and in no event will Sea to Summit’s aggregate liability exceed the price paid for the product.
CONSUMER GUARANTEES
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These are called “Consumer Guarantees” and cannot be excluded. Consumer Guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.
If you have a Product with a major problem (for example, it is unsafe, is significantly different from the sample or description), then you are entitled to a refund or replacement if the problem is a major problem. If it is a minor problem, then we can offer you a free repair within a reasonable time.
Where an item is damaged through misuse, neglect or abnormal use, we will not provide a refund, exchange or repair.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
HOW TO MAKE A WARRANTY CLAIM
Product purchased from this website
If you purchased your Sea to Summit Product from this website, please follow the steps below:
1. Please complete and submit the Warranty Claim Request Form before returning the Product to us.
2. Ensure that you provide your original proof of purchase. Claims that are not submitted with the original proof of purchase may not be covered by the product warranty unless we are required to do so under the Australian Consumer Law.
3. If we request that you send us your Product (at your own cost) for assessment, please ensure that the Warranty Claim Request Form is completed first.
4. All goods returned for assessment under our Warranty Policy must be clean and dry.
5. If required under the Australian Consumer Law, we will refund you the cost of the postage to you provided that you submit a receipt for that postage cost.
Product purchased from a Sea to Summit stockist (in store or online)
If you purchased your Sea to Summit product from one of our stockists, please contact this stockist in the first instance. As an authorised Sea to Summit reseller, they should have the technical knowledge and general experience to assist you with your warranty claim.
WARRANTY PROCESSING TIME
We may need to assess your product to determine whether a repair, replacement or refund is appropriate. We are not liable for any returned item that is lost in transit. We recommend that Products be returned using a trackable method to confirm receipt of delivery. We do not refund or cover the cost of return postage on warranty claims unless obliged under the Australian Consumer Law.
Warranty Claim Request
Extended Warranty
In case of defects in material or title in SEA TO SUMMIT’s products, the Customer is entitled to statutory warranty rights. These statutory warranty rights include, a right to repair or replacement of a product, a right to reduce the purchase price, a right to cancel the contract or a right to be reimbursed for damages. The statutory warranty period is two years starting from delivery of the product.
The following information is for Customers habitually residing in the Netherlands only: The statutory warranty period equals the period during which it may reasonably be expected that the product remains in conformity with the contract and the statutory conformity requirements. For products to which a statutory warranty period applies of less than 5 years from the date of purchase, SEA TO SUMMIT offers the extended warranty set out below.
The following information is for Customers habitually residing in France only: The consumer has a period of two years from the date of delivery of the goods in which to obtain performance of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer only has to prove the existence of the lack of conformity and not the date on which it occurred.
If the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee shall apply to this digital content or digital service throughout the period of supply provided for. During this period, the consumer shall be required to prove only the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.
The legal guarantee of conformity requires the trader to provide, where appropriate, any updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced free of charge and without major inconvenience within thirty days of the consumer's request.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.
If the consumer asks for the goods to be repaired but the trader requires them to be replaced, the legal guarantee of conformity is extended for a period of two years from the date on which the goods are replaced.
The consumer may obtain a reduction in the purchase price by keeping the goods or rescind the contract by obtaining a full refund in exchange for the return of the goods if
- The trader refuses to repair or replace the goods;
- the goods are repaired or replaced after a period of thirty days;
- the repair or replacement of the goods would cause significant inconvenience to the consumer, in particular where the consumer has to bear the cost of taking back or removing the non-conforming goods or the cost of installing the repaired or replacement goods;
- the non-conformity of the goods persists despite the seller's unsuccessful attempt to bring the goods into conformity.
The consumer shall also be entitled to a reduction in the price of the goods or to rescind the contract if the lack of conformity is so serious that it justifies an immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to request repair or replacement of the goods first.
The consumer shall not be entitled to rescind the contract if the lack of conformity is minor.
Any period of immobilization of the goods pending their repair or replacement shall suspend the guarantee which remained in force until the delivery of the repaired goods.
The aforementioned rights result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
Any seller who obstructs the application of the legal guarantee of conformity in bad faith is liable to a civil fine of up to €300,000, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
Consumers also benefit from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund if the goods are returned.
The following is for Customers habitually residing in the Czech Republic only:
The consumer has the right to notify the defect which appeared during two years since delivery of the product and is entitled to its statutory rights stemming from defective performance of SEA TO SUMMIT, i.e. to have the product repaired or replaced free of charge and without major inconvenience within thirty days of the consumer's request. The consumer may request a discount in the purchase price (and keep the product) or withdraw from the contract by obtaining a full refund in exchange for the return of the products if:
a) SEA TO SUMMIT refuses to repair or replace the goods;
b) the defect occurs repeatedly;
c) the defect significantly breaches the contract; or
d) it is apparent from the SEA TO SUMMIT’s statement or from the circumstances that the defect will not be repaired within a reasonable time or without considerable difficulty for the consumer.
For purchases made on or after 15 March 2023 on www.seatosummit.eu, SEA TO SUMMIT offers an extended warranty to Customers if a product defects in material. With this extended warranty, SEA TO SUMMIT extends the statutory warranty period to a total of five years from the date of purchase.
HOW TO MAKE A WARRANTY CLAIM
Product purchased from an authorised SEA TO SUMMIT retailer (in store or online)
Our authorised outdoor retailers are our competent partners and your first point of contact. They can handle any request as quickly as possible. Please contact the retailer and follow their relevant procedures. As a rule, a purchase receipt is a prerequisite to make a warranty claim. If there are unexpected complications, you can of course contact us and describe your complaint via the complaint form.
Product purchased from this website
If you purchased your SEA TO SUMMIT product from this website, please follow the steps below:
- Please complete and submit the Warranty Claim Request Form below before returning the product to us.
- Ensure that you provide an original proof of purchase. Claims that are not submitted with the original proof of purchase may not be covered by your warranty rights.
- All products returned for assessment under a warranty claim must be clean and dry.
- Please use a trackable shipment method for returns to us.
WARRANTY CLAIM REQUEST FORM
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Have a question for our team?
Contact us using the form below, our Customer Service team is here to help.
Retailer Application
Thank you for your interest in becoming a authorised Sea to Summit Retailer. Please fill out the form below so we can get your information into our system. Our team will contact you in a timely manner.
B2B-Retailer Warranty Request
Are you an authorized Sea to Summit EMEA B2B-retailer and want to submit a warranty claim?
Please fill out the form below and we will get back to you within 7 working days.
Note: If you are an end customer and would like to submit a warranty claim, please click here.